Keeping our Older Citizens in their Homes

A reasonable society looks after the needs of its ageing citizens. Part of that care should include the choice by older people to remain in their own homes for as long as is possible. ACRO has operated its Home Assist Secure Program since its inception by the Queensland Government almost two decades ago. This Program provides the trades assistance and advice necessary to ensure that older people can remain safely and securely within their homes. It is a popular program that works in tandem with Commonwealth Home Support Program (CHSP), a funding program of the Federal Government.

ACRO Staff and tradespeople work with older citizens on a daily basis in helping to resolve fundamental maintenance issues. Many matters are dealt with in-house whilst others that require more specialised attention are referred to appropriate other tradespeople. Some subsides are available to eligible persons.
ACRO Home Maintenance (Incorporating Stafford Home Assist)

ACRO Home Maintenance (incorporating Stafford Home Assist) provides a quality home maintenance and modifications service for older people (60+) and people of any age with a disability who wish to remain living independently at home. Our service is based upon trust, reliability and value for money delivered by experienced staff that value people not profit. ACRO Australian Community Safety & Research Organisation is a registered charity that delivers services to the community in the area of social justice, since 1964. We are a not-for-profit organisation, which means that all monies received by the organisation are applied to programs and service delivery.

How it works:

*Call Jennifer or Nancy on 3862 2500 to discuss your maintenance needs

*We can support you in navigating what subsidies you may be eligible for that can cover part or all maintenance labour costs

*You'll receive a phone call from our trusted tradespeople to arrange a suitable time to carry out work or provide a free quote

*The work is then carried out by our qualified registered tradespeople (all staff and contractors required to have a current Police Certificate and required insurance

*After work is complete we request the balance of labour (after any advised subsidy) and any materials costs be paid on final day of service or an invoice can be issued

Maintenance and Home Modifications services we provide:

*Security and falls prevention audits

*Install grab rails, chair raisers, bed raisers, ramps, wedges and hand held showers

*Arrange an Occupational Therapist assessment if required

*Smoke alarms/batteries installation and maintenance

*Security work such as installation and maintenance of security screens and doors, key safes, locks and door guards

*Plumbing maintenance such as toilets, hot water systems, repairs to the water service, gutter cleans, storm water lines, sewer blockages and install lever taps

*Carpentry work related to health and safety such as step treads and handrails

*Supply and replace light bulbs and fluoro tubes, install and repair/replace sensor lights and safety switches

*Minor essential electrical maintenance such as stoves, fridges, washing machine

*Gas appliance repairs

*For jobs we cannot provide direct assistance with we can still help you to employ trusted tradespeople

Other services we provide:

*Home phone support such as talking someone through how to turn your safety switch back on, finding other services you need to access eg community health

*No interest Loan scheme ( NILS) for low income clients registered for ACRO services

*Monthly bus trips for our older clients and carers to see different places and connect with new people

*Experience in working with people from non-English speaking background and clients with special needs

All work is subject to our Policies and Procedures and we review our staff and contractors annually and welcome your feedback.

Information and referrals about home maintenance, minor modifications and home security. Program staff can also provide assistance in employing tradespeople if required.

Safety and Security assistance is available from staff trained by the Qld Police Service to conduct security assessments. Program staff can also install smoke alarms and assist in their maintenance

Subsidised Assistance towards the labour costs of minor home maintenance, repairs, minor modifications and security that relate to clients health and safety needs.

Staff can also provide assistance with falls prevention strategies and aids aimed at reducing the risk of falls such as fitting grab rails, chair raisers, ramps, non-slip aids etc. All such modifications require a referral from an Occupational Therapist.
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